A TPS complaint is a record of those people or organizations who received an unwanted telemarketing call despite having registered with the Telephone Preference Service. This service enables consumers to opt out of marketing calls; thus, the type of communication the consumer is willing to accept is decided by him or her. Whenever a consumer, who is a member of the TPS list, receives such a call, it means that the organization that is or was calling him or her has been in breach of his/her wish not to be contacted.
That is why it is rather important for any organization, which is involved in telemarketing, to be aware of TPS complaints and exercise control over them. Disregarding these preferences not only ushers in consumer dissatisfaction but also invites legal and regulatory nightmares to businesses.
But the idea of operating within TPS guidelines is not even about penalties – it is about running a proper, customer-oriented business. Here’s why TPS compliance is crucial: Here’s why TPS compliance is crucial:
Competitive TOZCALL offers its customers a comprehensive and effective service for TPS complaints handling. Our services are designed to ensure that your business remains compliant and operates efficiently:
We use state-of-the-art monitoring to ensure that your marketing lists are always updated. The TPS has its customers on a list that is integrated into our systems so as to block such people from making nuisance calls; it is all legal.
We give you an account and analysis of the TPS compliance progress. They enable you to predict the incidences of complaints, evaluate the efficiency of marketing strategies and techniques being used, and decide on the most appropriate measures that can be taken.
The many complaints we can receive from the TPS are within the job description of this dedicated team. They deal with the acceptance of complaints, follow-up, handling of corrective measures, and taking precautions against similar occurrences. Below, please find our goal to solve the complaints as soon as possible and, therefore, avoid negative effects on your business.
Many organizations use a compliance checklist and regular audits on the telemarketing activities to ascertain that it is still in line with the TPS guidelines. It helps us to control our processes, define their possible drawbacks, and to work on compliance improvement.
Ignoring TPS complaints can have far-reaching consequences for your business: Ignoring TPS complaints can have far-reaching consequences for your business:
Failure to adhere to the legal requirements of TPS attracts severe penalties and legal suits from regulatory bodies. If the violations persist then the authorities of the countries involved may increase their vigilance and impose stiffer penalties.
Reacting to TPS complaints after the fact is another issue that can spur so much expense. Specifically, punishments may comprise fines, legal charges, and other operating costs that may be required to address non-compliance conformity. It is much cheaper to proactively manage as opposed to reactively overhandling the consequences of summary dismissal of complaints.
Lack of TPS can even adversely affect your brand image if there are constant complaints for TPS in the seen marketing area. Consumers who receive such calls may report the calls and their negative feelings may be spread to the public hence reducing the consumer trust.
Choosing TOZCALL for your TPS complaint management needs offers several key advantages:
Our consists of team members who specialize in TPS compliance as well as telemarketing compliance. We keep abreast with the latest changes in law and business practices so that your business is in compliance.
In handling TPS complaints, we employ the best resources, which are tools and technologies. Because we have efficient problem-solving solutions, your marketing processes will not be interrupted in several ways.
We take TOZCALL goal of meeting your business’s needs into consideration. We regularly consult with you to ascertain your needs in order to guarantee the appropriateness and legal soundness of our services to you
Whether, it’s compliance setup, monitoring, and updates, non-reporting, or advice, we deliver integrated solutions. The end-user for all these services is your business and we aim at ensuring that TPS compliance is as easy as possible.
Enshrine your marketing activities as legal and effective with TOZCALL professional TPS complaint management services. Do not let the TPS compliance problems affect your marketing strategies. Call us today and find out how you can deal with TPS complaints and still retain your customers.
Contact us today to know how we at TOZCALL can assist your business in attaining perfect TPS compliance and effective marketing communication.
TOZCALL has done magic in market and connected all services on one platform. We provide VOIP, customized dialler and many other platforms you think of.
