Get more from your customers through the TOZCALL contact center system. We allow you to offer voice, email, chat, and social media support to your customers so that they can be attended to thoroughly. Enjoy the features like real-time analytics, AI-powered chatbots, auto-dialing, and high security. We do not only enhance the existing CRM systems and third-party applications but also grow your business. We guarantee that your consumers have a good experience hence improved customer satisfaction. Experience the future of customer service and see how TOZCALL can transform your business.
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Our contact center solutions include voice, email, chat, and social media, which are fully integrated. This helps in enabling the customers to contact the firm using the most desired approach, which improves the ease of access.
Interestingly, we have embraced the use of cloud technology to ensure that its solutions are elastic. This means that there is flexibility in adapting to the demand of contact center needs in the business with little focus on hardware costs.
Thus, using TOZCALL, businesses have the opportunity to receive more detailed analytics and reporting tools. It has the following features which enable the control of KPIs, customer satisfaction, and the performance of agents.
The solutions can interface with many of the major CRM systems, which gives a single view of customer interactions. This also assists the agents in accessing the necessary customer information within the shortest time possible, thus, improving the services delivered.
ACD system that can automatically direct calls to the right agents depending on factors such as; ability, employment status, and customer value. This helps increase first-call resolution levels, which in turn, delivers a better customer satisfaction level.
We provide all the necessary workforce management facilities that can be used in predicting the call volumes, planning the agents’ shifts, and even monitoring their performances. This also guarantees the right staff complement and thus efficient working or output.
IVR systems ensure that customers can handle some of the issues on their own hence reducing the number of calls the agents have to handle. This leads to less wait time for clients and improved operations in the facilities thus meeting the objective of the paper.
One of the major corporate concerns of TOZCALL is the protection of data and compliance with the existing legislation. Some of their solutions are backed by security features; these are encryption, multiple-factor authentication, and compliance with standards that are regulatory such as the GDPR and HIPAA.
Managers can also listen to ongoing calls and immediately correct the mistakes made by call center agents through TOZCALL spying and reporting features. This assists in ensuring that the service delivery is optimal and that constant training of the agents is conducted.
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So, no matter whether you are experiencing a huge growth in your business or a fluctuation in activity depending on the season, it is simple to increase the use of this contact center solution. Scalability is one of our strengths because it allows for easy thinking without interrupting of processes to catch up with altering developments.
As for our offered contact center solutions, these are not generic. In every aspect, our solutions are fully integrated to meet your precise needs and the profile of your business; this guarantees you a perfect fit in terms of technology and its compatibility with your customers’ needs.
The platform is uniquely unified with all communication channels namely voice, email, chat, and social media. This must be done to provide a smooth and cohesive customer experience to eliminate touches and enhance clients’ satisfaction.
Our solution includes highly efficient analytics services that will be able to generate and deliver real-time information and real-time data. This aids the decision-making process, establishment of patterns, and constant enhancement of the operations of the contact center from factual and proven parameters.
A contact center solution is a set of computer programs that help organizations control and deal with customers’ requests on the phone, email, chat, and social media. It is intended to facilitate communication, boost customer satisfaction, and prominently increase the effectiveness of a contact center organization.
These are the multiple point of contact support (rep phone, e-mail, live chat, social media), ACD, IVR, CRM interface or integration, real-time statistics and reports, WFM, and solution expandability.
TOZCALL offers tailored contact center solutions to improve every aspect of your customer service and offers you the tools to improve it.
Solutions that are built by cloud prove to be more versatile, easily adaptable, cost-effective, and easy to finance, as most of them are based on service fee models and do not involve significant expenses on hardware. On the other hand, solutions that are hosted on the company’s premises may offer more flexibility and an opportunity to fine-tune the system to its specific needs, but therefore it could be more expensive to implement and may require more substantial maintenance.
To evaluate the success of the contact center solution, utilize performance indicators like average handling time, the first call resolution rate, and customer satisfaction ratings. Additionally, analyze metrics like agent productivity and call quality to gauge overall performance. At TOZCALL, we provide comprehensive tools to help you track and enhance these metrics for optimal results.
TOZCALL has done magic in market and connected all services on one platform. We provide VOIP, customized dialler and many other platforms you think of.
